IMPORTANT! PLEASE READ THIS ARTICLE CAREFULLY AS THIS IS THE MOST CRUCIAL PIECE OF INFORMATION YOU NEED TO KNOW ABOUT THE PLATFORM.
- If you are a Fitbit, Withings, Microsoft Band, Lumo, iHealth, Misfit, Mi Band, TomTom user, then in your case inKin updates automatically at the beginning of every hour. So every time you sync your device to your app, we will receive your new data and update the system. For example, if you sync your tracker at 2.45 pm, then we will receive that update and show it on inKin at 3 pm. If you sync your fitness band at 3.05 pm, then your data will be shown at 4 pm.
- If you are a Garmin or Polar user, then your data will update automatically every time you sync your device to Garmin Connect or Polar Flow.
- If you are an Apple or Samsung user, please make sure to open your inKin mobile app as frequently as possible since inKin syncs with your Apple or Samsung every time you open the inKin mobile app.
This is how it works (we will use Fitbit as an example, but the same logic applies to almost any device):
Step 1: your Fitbit device syncs to your Fitbit app
Step 2: your Fitbit app sends data to the Fitbit system. Sometimes the app might not be working properly, or if there is a poor Internet connection, it won't sync right away. However, you, as a user, will not notice it because you will see your updated data on the app and think that everything's fine.
Step 3: we collect your data from the Fitbit system. Hence, if Step 2 is failing, we have nothing to collect.
Step 4: if everything is working how it should, and Steps 1-3 are not failing, then your data will automatically update and show on your inKin app and desktop version: